Appliance Warranties F.A.Q. Section

Questions.
 
 What price do I use to determine which warranty to purchase. The list price or what I actually paid for the Appliance?
 I purchased an appliance elsewhere. I did not opt for their extended warranty. Can I purchase one of the extended warranties you have for sale?
 How long do I have to purchase a plan?
 How is NWV Direct able to sell these warranties at these discounted prices?
 If I am beyond the allowable time to purchase one of these extended warranties, is there anything I can do or buy to get a plan?
 Which warranty should I buy and why are the prices so different?
 Can these warranties be purchased for a refurbished appliance?
 How does this all work?
 What is considered a major appliance?


Answers.
 
 Q. What price do I use to determine which warranty to purchase. The list price or what I actually paid for the Appliance?
 A. The actual purchase price of the appliance, excluding tax and shipping, is used when determining which price tier of warranty to purchase.  

 


 Q. I purchased an appliance elsewhere. I did not opt for their extended warranty. Can I purchase one of the extended warranties you have for sale?
 A. Yes. Extended warranties may be purchased from us even if the product was purchased elsewhere.  
 


 Q. How long do I have to purchase a plan?
 A. It is advised that a plan be purchased as soon as possible. You may wait until it is close to the deadline, however, if work needs to be done on the product before this time, the warranty Company will not validate the plan when you register.  When you purchase a plan and you recieve it, you must go online and register. When they ask for the serial number of the appliance they will see that work has been done to it. They will not continue the registration process and will ask that you contact us for a return. If the plan was purchased prior to any work being done, the warranty remains valid for the entire length of it. 

Here is a list of the Companies and how long they allow to purchase their plan. (Based on a 1 Year Manufacturers Warranty)
 
 

Repairtech:           330  Days from invoice date


CPS:                    270   Days from invoice date


Warrantech:        270   Days from invoice date


Maytag:               330   Days from invoice date

       

Here is a list of the Companies and how long they allow to purchase their plan. (Based on a 90 Day Manufacturers Warranty)


Repairtech:          30  Days from invoice date


CPS:                    30  Days from invoice date


Warrantech:        30  Days from invoice date


Maytag:               30  Days from invoice date

 


 Q. How is NWV Direct able to sell these warranties at these discounted prices?
 A. Extended warranties have always been an item with a high profit margin. Extended warranties are a tangible item that we purchase in quantity from the Manufacturer. It is then possible for us to sell them at these prices providing our Customers the piece of mind it offers.
 


 Q. If I am beyond the allowable time to purchase one of these extended warranties, is there anything I can do or buy to get a plan?
 A. This question is commonly asked. unfortunately the answer is no. We have contacted each warranty Company on several occasions asking this. They all stand behind their policy rules. They express the reason is to protect themselves from claims deriving from Customers that may have purchased and are attempting to exercise the plan while the product is defective.
 


 Q. Which warranty should I buy and why are the prices so different?
 A. Excellent question. Each warranty provides a clear description of what is covered on our website. Some even have links to the Manufacturers home page. You may also contact one of our Customer Service representatives at 1.888.910.3888 or visit our contact us page to send us an email.
 
The prices are different as the service varies. There are levels of service that people want or prefer. There are alos Companies that Consumers feel more comfortable with basd on past experiences or literature they have read.
 
Please do not overly concern yourself with this question. We only chose to offer the top companies in their field. They all provide excellent service and have many happy and repeat Customers.  
 


 Q. Can these warranties be purchased for a refurbished appliance?
 A. Absolutely. The only stipulation is the appliance must have a minimum of 90 days warranty from the Manufacturer.
 


 Q. How does this all work?
 A. 
This is how it works:
 
1. You purchase the warranty online or by telephone 888.910.3888. You will provide only your payment information and address.

2. You base your purchase on the selling price (what you paid before shipping and tax)

3. We ship you the warranty by Priority Mail or UPS.

4. You receive it, open the seal, and either go online or call them to register.

5. They will then ask for information about the appliance. (serial no., membership or warranty no., date purchased, etc..)

6. If all is entered correctly, it will validate and provide all the information in the event you need service.

 


 Q. What is considered a major appliance?
 A. 
These are all major appliances:
 
1. Washer
 
2. Dryer
 
3. Refrigerator
 
4. Dishwasher
 
5. Compactor
 
6. Oven
 
7. Range
 
8. Central Air Conditioner
 
9. Heat pump
 
10. Humidstat
 
11. Dedicated heat pump
 
12. Water filter
 
13. Water softener
 
14. Washer/Dryer combo